Device Cutting Out [Android firmware issue]

[dmitrykos]

Dmytry, what do you think about me purchasing a Neutron USB cable, and if it didn't work with my phone, being able to return it?

I assume those USB cables were made to interface with these DACs.

DAC V1 is USB 2.0-compliant device and works with any USB cable (if cable is not faulty) with any USB host (if host is not faulty).

According to forum posts about S23, Samsung released some malfunctioning hardware, maybe even some revision, so the problem does not embrace all S23s. All USB DACs, or, as I understand, connected USB devices in general, may malfunction but the reason is in S23 and not in a connected USB device (just see forum posts, users are having issues with probably all popular DACs, if we are talking about audio devices, and even with USB storage devices).

Therefore nor we nor DAC V1 can be responsible for this situation.

You can of course order 15 cm CC cable (https://store.neutronhifi.com/products/ ... 2629365018) to try with your S23 but this experiment can not be at our cost if it fails. As I have explained earlier - we do not accept returns of working products when they were opened and used as we do not refurbish them and offer absolutely new, well tested devices and accessories to our users (see our Refund policy: https://store.neutronhifi.com/policies/refund-policy).

In previous post, blaubär pointed to some of posts on Samsung forums that one of S23 users got issue fixed by a combination of USB cables, most likely S23 has weak USB port. So you could try another cable, you could try finding any other in your location (try finding some short CC cable) in electronics shops if they offer possibility to try cables.

[blaubär]

The poster mentioned an OTG adapter and a USB A-C cable if I understood him correctly ... why that should help I cannot tell though ... perhaps the sheer fact that an OTG adapter is used changes the logic of the interface ?

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[dmitrykos]

perhaps the sheer fact that an OTG adapter is used changes the logic of the interface ?

No, logic is the same. Just impedance of the connection changes due to cable length and connectors. Most probably S23 has weak USB port which is sensitive to impedance and due to that S23 may not detect that there any connection made to USB port.

Therefore, a good idea for S23 is to try different cables of different length. The shorter the cable (up to 15 cm) the less impedance and the more stable signal will be.

[blaubär]

I'm no expert on this, and I cannot test it, but here it hints at some special cabling in an OTG cable that might just make a difference

Moreover, USB OTG cables are designed with a unique pin configuration that distinguishes them from standard USB cables. These cables feature a micro-USB connector on one end, which is compatible with most mobile devices, and a standard USB connector on the other end, allowing for the attachment of various USB peripherals. This specialized design ensures that the USB OTG cable can effectively facilitate the bidirectional communication required for role swapping and seamless connectivity.

So I think it might be worth the try.

[Caelin1]

Thank you everyone for your input. I'll try some other USB c cables.

[Caelin1]

Still having issues. Updated OP.