trial period is over

Support questions for Neutron Player only.
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rothshek
Posts: 7
Joined: Wed Sep 21, 2011 10:34 pm

trial period is over

Post by rothshek » Mon Apr 02, 2012 9:34 am

don't know why stop when use new version.? paid before. thanks.

dmitrykos
Site Admin
Posts: 1914
Joined: Mon Apr 25, 2011 6:15 pm

Re: trial period is over

Post by dmitrykos » Mon Apr 02, 2012 9:57 am

Hi! :) This is well known problem which is caused by how license authentication is organized in Android OS. If you see this problem make sure:
1) Internet is ON before start of application;
2) Internet is kept ON for at least 15-20 minutes of app operation.

Play Store app needs Internet to update its database with license status of apps which are using Google Licensing service. When you update app, Play Store app needs to refresh its database because new version automatically expires license information about previous version.

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