Hi-Res not working with Zenfone 6

Support questions for Neutron Player only.
Thaldan
Posts: 7
Joined: Wed Jun 19, 2019 11:59 am

Hi-Res not working with Zenfone 6

Post by Thaldan » Wed Jun 19, 2019 12:13 pm

Hi, i've just baught the news Zenfon 6 (ZS630KL) and i install Neutron on it. It's seem the Hi-Res driver not work with it, on my previous phone (Zenfon 5, yes i like Asus :p) when i set all parameters for Hi-Res output the "Asus AudioWizard " actualy says "you are in HQ mode this assistant is disabled" (something like that). When i go on it withe my new zenfone 6 while neutron playing music(with all same settings you said on the Hi-Res post), i have not this message on the AudioWizard . I try with PowerAmp with Hi-Res mode activated (just for check, i really prefere neutron) and i have the message "HQ Mode, AudioWizard disabled..."

So i think may be you don't support the DAC in zenfone 6 or it's just a bug or i'm just suck i don't, it's why i'm here.

I try transfer the neutron config folder from old to new phone for not have to make all my interface settings again, but i also try with all fresh install.... same issue.

the asus link to the phone if that can help you to help me
https://www.asus.com/Phone/ZenFone-6-ZS ... ech-Specs/

and the audio Tech-Specs they wrote on it


Speaker

Stereo dynamic speakers
5-magnet speaker with dual NXP TFA9874 smart amplifiers for louder, deeper and less distorted sound effect

Audio Output

Hi-Res audio 192kHz/24-bit standard that is 4 times better than CD quality
DTS (Digital Theater System) DTS:X Ultra 1.0 for realistic 3D audio rendering featuring immersive 7.1-channel surround-sound with enhanced bass response.
Qualcomm Audio CODEC
AudioWizard with listening profile

Microphone

Dual internal microphones with ASUS Noise Reduction Technology

FM Receiver
FM radio


Sorry for my bad english i'm a french guy :?

blaubär
Posts: 3328
Joined: Tue Apr 02, 2019 6:48 am

Re: Hi-Res not working with Zenfone 6

Post by blaubär » Wed Jun 19, 2019 1:14 pm

5192019151229.jpg
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What does the info bar tell you about the output ?

blaubär
Posts: 3328
Joined: Tue Apr 02, 2019 6:48 am

Re: Hi-Res not working with Zenfone 6

Post by blaubär » Wed Jun 19, 2019 1:18 pm

5192019151723.jpg
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5192019151548.jpg
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And what frequencies can you choose from ( Settings > Audio Hardware > Frequency ) ?

blaubär
Posts: 3328
Joined: Tue Apr 02, 2019 6:48 am

Re: Hi-Res not working with Zenfone 6

Post by blaubär » Wed Jun 19, 2019 1:21 pm

5192019152023.jpg
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Could you give us a screenshot of the upper section of the Audio Hardware ?

Thaldan
Posts: 7
Joined: Wed Jun 19, 2019 11:59 am

Re: Hi-Res not working with Zenfone 6

Post by Thaldan » Wed Jun 19, 2019 4:23 pm

Image

ImageImage

Image

Thaldan
Posts: 7
Joined: Wed Jun 19, 2019 11:59 am

Re: Hi-Res not working with Zenfone 6

Post by Thaldan » Wed Jun 19, 2019 4:28 pm

And for records, that's what i was on my previous zenfone and what i have with poweramp with hi-res driver on

Image

and that's what i have with Neutron with the Zenfone 6 with all hi-res config sets

Image

blaubär
Posts: 3328
Joined: Tue Apr 02, 2019 6:48 am

Re: Hi-Res not working with Zenfone 6

Post by blaubär » Wed Jun 19, 2019 9:51 pm

The first screenshot shows the input, could you tap on the 3-dot-button so that it changes to the output and do another screenshot ?

Thaldan
Posts: 7
Joined: Wed Jun 19, 2019 11:59 am

Re: Hi-Res not working with Zenfone 6

Post by Thaldan » Wed Jun 19, 2019 11:06 pm

Oups, sorry for that... :s

Image

blaubär
Posts: 3328
Joined: Tue Apr 02, 2019 6:48 am

Re: Hi-Res not working with Zenfone 6

Post by blaubär » Thu Jun 20, 2019 5:10 am

OK. You are playing a lossless, non-high-res, file with a sampling rate of 44.1 kHz and a bit-depth of 16 bit

You have chosen to use the "generic driver" (Audiotrack) and told it to "follow source frequency" / "suivre la frequence de la source", that means to use a sampling rate of 44.1 kHz as output for 44.1 kHz input if possible. It is possible, 44.1 kHz is included in the list of available frequencies, so neutron uses it for its processing and output to the DAC.

You've got a long list of available frequencies. If you disable "Follow Source Frequency" neutron probably will choose 192 kHz instead ( I deduce that from the 192 kHz that it shows as frequency in the Audio Hardware Overview ), and you could freely choose from all available frequencies.

So High-Res probably works, but you are not using it, which is in my humble opinion the best way to play your not-high-res-music. So you are doing fine !

You could try to disable "follow source frequency" - Neutron should then use 192kHz sampling rate, which would qualify as high-res. Probably the device then will tell you that you are doing so.

Whether it is a good idea to upsample non-high-res music to high-res ( or use high-res at all ) is debatable. But it looks as if your device could do it if you tell it so.

blaubär
Posts: 3328
Joined: Tue Apr 02, 2019 6:48 am

Re: Hi-Res not working with Zenfone 6

Post by blaubär » Thu Jun 20, 2019 9:45 am

blaubär wrote:
Thu Jun 20, 2019 5:10 am
You could try to disable "follow source frequency" - Neutron should then use 192kHz sampling rate, which would qualify as high-res. Probably the device then will tell you that you are doing so.
Another thing you could try : keep "follow source frequency" enabled and get yourself a song in high-res, then Neutron should use the song's sampling rate as basis for its processing and output to the DAC.

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