No sound via headphones connected via cable

Support questions for Neutron Player only.
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indieguy
Posts: 2
Joined: Thu Oct 03, 2019 10:56 am

No sound via headphones connected via cable

Post by indieguy » Thu Oct 03, 2019 10:59 am

I've recently upgraded to the latest version of Neutron and also tried both methods of reinstalling the app via Google Play and direct download of the APK file. I have a Samsung Note 8 which I get sound from Spotify via the same headphones and connection. However, Neutron only plays via Bluetooth or the phone speaker!!

blaubär
Posts: 3312
Joined: Tue Apr 02, 2019 6:48 am

Re: No sound via headphones connected via cable

Post by blaubär » Thu Oct 03, 2019 12:21 pm

indieguy wrote:
Thu Oct 03, 2019 10:59 am
I've recently upgraded to the latest version of Neutron and also tried both methods of reinstalling the app via Google Play and direct download of the APK file. I have a Samsung Note 8 which I get sound from Spotify via the same headphones and connection. However, Neutron only plays via Bluetooth or the phone speaker!!
The latest NMP version would be 2.12.4, right ?
Could you hit the Reset-To-Defaults-Button in Settings > Audio Hardware ? Does that make a difference ?
If not, did you delete NMP's directory before reinstalling ? If not, could you try ?

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indieguy
Posts: 2
Joined: Thu Oct 03, 2019 10:56 am

Re: No sound via headphones connected via cable

Post by indieguy » Thu Oct 03, 2019 1:56 pm

I've tried the settings reset that you suggested but no difference. What will I lose if I delete NMP's directory?

blaubär
Posts: 3312
Joined: Tue Apr 02, 2019 6:48 am

Re: No sound via headphones connected via cable

Post by blaubär » Thu Oct 03, 2019 2:07 pm

indieguy wrote:
Thu Oct 03, 2019 1:56 pm
What will I lose if I delete NMP's directory?
All settings, equalizer presets and playlists. EQ presets are stored in an xml file, playlists in m3u format, you can save both and reapply them after the new installation.

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blaubär
Posts: 3312
Joined: Tue Apr 02, 2019 6:48 am

Re: No sound via headphones connected via cable

Post by blaubär » Sat Oct 05, 2019 6:06 am

indieguy wrote:
Thu Oct 03, 2019 10:59 am
I have a Samsung Note 8 which I get sound from Spotify via the same headphones and connection. However, Neutron only plays via Bluetooth or the phone speaker!!
Just now this happened to me, too. Samsung S7, Android 8, NMP 2.12.5. I had been listening to a radio stream when I started an mp3. I heard a clicking noise, and then nothing. Or nearly nothing, the spectrum analyzer did show a tiny little bit of something, but not enough for me to hear. I disconnected the headphones and heard the music on the speaker. Reinserting the headphones brought relative silence again.
Some app-stops, process-killing and app-restarts later it worked again.
Did you solve the probem on your side ?

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