No sound with wired headphones

Support questions for Neutron Player only.
Post Reply
fabriziobbb
Posts: 3
Joined: Fri Jan 31, 2020 7:50 am

No sound with wired headphones

Post by fabriziobbb » Fri Jan 31, 2020 8:30 am

Asus ROG Phone 2
android 9
kernel: WW_16.0631.1910.64_0
Neutron version: 2.12.9-ARM64

- I plug headphone jack into the phone : ok audio

- I remove headphone jack, I reinsert headphone jack: no audio

With the Android app Poweramp everything works fine

I really like Neutron app and would like to use it

Thanks.

blaubär
Posts: 3313
Joined: Tue Apr 02, 2019 6:48 am

Re: No sound with wired headphones

Post by blaubär » Fri Jan 31, 2020 9:05 am

fabriziobbb wrote:
Fri Jan 31, 2020 8:30 am
Asus ROG Phone 2
android 9
kernel: WW_16.0631.1910.64_0
Neutron version: 2.12.9-ARM64

- I plug headphone jack into the phone : ok audio

- I remove headphone jack, I reinsert headphone jack: no audio

With the Android app Poweramp everything works fine
Does closing incl. killing the process and restarting Neutron help ?
Can you reset to Defaults in Settings > Audio Hardware ? Does that help ?
Does uninstalling and reinstalling neutron help ?
If nothing helps then contact the developer at neutronmp@gmail.com

fabriziobbb
Posts: 3
Joined: Fri Jan 31, 2020 7:50 am

Re: No sound with wired headphones

Post by fabriziobbb » Fri Jan 31, 2020 12:45 pm

Thanks for the reply

killing the process and restarting Neutron : it doesn't help
reset to Defaults in Settings > Audio Hardware : it doesn't help
uninstalling and reinstalling neutron : it doesn't help

I will contact support

Thanks

blaubär
Posts: 3313
Joined: Tue Apr 02, 2019 6:48 am

Re: No sound with wired headphones

Post by blaubär » Thu Feb 06, 2020 9:48 pm

any success ?

fabriziobbb
Posts: 3
Joined: Fri Jan 31, 2020 7:50 am

Re: No sound with wired headphones

Post by fabriziobbb » Fri Feb 07, 2020 7:11 am

This was the advice of the support:

May be it is due to Hi-Res Codec option in Audio Hardware -> Generic
Diver settings group? Please check it and disable Hi-Res Codec.

it worked, I solved it

Thanks

Hi

Abime75
Posts: 1
Joined: Thu Mar 09, 2023 8:53 am

Re: No sound with wired headphones

Post by Abime75 » Thu Mar 09, 2023 8:53 am

Thanks

Post Reply

Who is online

Users browsing this forum: No registered users and 39 guests