Wlan Stops work on streaming!

Support questions for Neutron Player only.
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xFreeezer
Posts: 8
Joined: Fri Jan 31, 2020 7:34 am

Wlan Stops work on streaming!

Post by xFreeezer » Fri Jan 31, 2020 10:59 pm

I've detected a strange behavior under the neutron player.

If I get the music directly from the Nas, everything works fine and I don't have any dropouts, but if I send music via DLNA to the Neutron Player, the Wlan stops after 5-10 minutes!
That means the Wlan goes briefly into offline mode and then back on again!

This happens only under the Neutron Player!
What is that or what is the reason for that?

blaubär
Posts: 3312
Joined: Tue Apr 02, 2019 6:48 am

Re: Wlan Stops work on streaming!

Post by blaubär » Sat Feb 01, 2020 5:37 am

xFreeezer wrote:
Fri Jan 31, 2020 10:59 pm
If I get the music directly from the Nas, everything works fine and I don't have any dropouts, but if I send music via DLNA to the Neutron Player, the Wlan stops after 5-10 minutes!
That means the Wlan goes briefly into offline mode and then back on again!
You mean your wlan breaks down for all participants ?
Do the router's logs tell anything about this ?
Could you for testing purposes tell the router to use another frequency band, eg 5 GHz instead of 2.4 GHz ?
Or if already both bands are active, could you tell the phone to change the band ?
You might have to configure the router and give different names to the two wlan access points.

xFreeezer
Posts: 8
Joined: Fri Jan 31, 2020 7:34 am

Re: Wlan Stops work on streaming!

Post by xFreeezer » Sat Feb 01, 2020 7:33 am

I have set the IP address either fixed or via DHCP - The router is a Fritz Box 6590
A cross-reference test with BubbleUPnP works fine
No matter what settings on 2,4 or 5Ghz, the wlan names are different.

I stream via Audirvana to the iBasso DX160 via UPNP
A test with the MinimServer via BubbleUPnP works, but I want to use that because the sound is better via the neutron
Streaming goes like this:
Audirvana is installed on the PC and this software accesses the music via my NAS. There I send the music via UPNP to the iBasso DX160 which receives the music.
During the stream the connection is only interrupted under Neutron!


Audirvana
Audirvana
Neutron.jpg (54.64 KiB) Viewed 2346 times

xFreeezer
Posts: 8
Joined: Fri Jan 31, 2020 7:34 am

Re: Wlan Stops work on streaming!

Post by xFreeezer » Sat Feb 01, 2020 7:41 am

Setting 1
Setting 1
iBasso Wlan.JPG (58.8 KiB) Viewed 2346 times
Setting 2
Setting 2
iBasso Wlan 2.JPG (18.04 KiB) Viewed 2346 times

blaubär
Posts: 3312
Joined: Tue Apr 02, 2019 6:48 am

Re: Wlan Stops work on streaming!

Post by blaubär » Sat Feb 01, 2020 7:51 am

Then I suggest you write to the developer at neutronmp@gmail.com , he might have an idea as to possible causes or as to what to check next. When you finde out more, tell us !

blaubär
Posts: 3312
Joined: Tue Apr 02, 2019 6:48 am

Re: Wlan Stops work on streaming!

Post by blaubär » Fri Feb 07, 2020 7:05 am

Any success ?

xFreeezer
Posts: 8
Joined: Fri Jan 31, 2020 7:34 am

Re: Wlan Stops work on streaming!

Post by xFreeezer » Thu Feb 13, 2020 12:48 pm

My problem was solved successfully and it was not the Neutron Player!
The iBasso DX160 had WLAN dropouts and not Neutron!
iBasso DX160 was exchanged by the dealer for a FIIO M11 and now everything is running fine.

I would like to mention that I exchanged several eMails with the support and that went very well, in this sense many thanks to Dimitry.

Best regards

And thanks to the blaubär for the link to the support

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