switching on the equalizer seems to mute audio output

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ppunter2015
Posts: 2
Joined: Tue Jun 15, 2021 8:59 am

switching on the equalizer seems to mute audio output

Post by ppunter2015 » Tue Jun 15, 2021 9:41 am

HI there,
I recently installed the eval version on my Shanling m6 pro. Everything worked fine.
I purchased the neutron player app yesterday. Uninstalled the eval version and installed the paid version.

After installation and opening the player there was no sound. Song was playing but no sound output.
Checked mute but no mute was on. I found out that the equalizer was on. When i turn it off, sound comes back.
Equalizer on = no sound Equalizer off = sound.
Resetting the app by clearing cache and memory etc. does not help and reinstalling the app does not seem to help either.
What could be the problem?

blaubär
Posts: 3312
Joined: Tue Apr 02, 2019 6:48 am

Re: switching on the equalizer seems to mute audio output

Post by blaubär » Tue Jun 15, 2021 12:03 pm

Have a look at How to work with the equalizer . Perhaps the preamp-setting for the equalizer-preset is very low ? Or you use a preset that for whatever reason has a high/low-pass that blocks everything ? A screenshot of the eq settings might be helpful.

eq-preset.jpg
eq-preset.jpg (71.06 KiB) Viewed 803 times

ppunter2015
Posts: 2
Joined: Tue Jun 15, 2021 8:59 am

Re: switching on the equalizer seems to mute audio output

Post by ppunter2015 » Wed Jun 16, 2021 3:22 pm

Thanks for your reply.
I hit the reset button in every eq setting i could find. It is now back to normal and working with eq.

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