USB DAC disconnects after a few songs when the phone is locked

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Artificial Eyes
Posts: 1
Joined: Tue Aug 03, 2021 11:05 am

USB DAC disconnects after a few songs when the phone is locked

Post by Artificial Eyes » Tue Aug 03, 2021 11:47 am

Hello Neutron Forum,
I'm using Neutron Player 2.17.4 on a Hisense A5 Pro (Android 10, USB-C 2.0) with the Shanling UA2 as USB DAC.

-I use the Shanling UA2 in its USB 1.0 mode because I have no sound at all with the normal mode.
-I use direct USB Access, because without it I have no sound either.

The bug is that the DAC disconnects when the phone is locked after approx. 2 to 3 songs, exactly when a song is finished. Sometimes Neutron doesn't recognize the the Shanling correctly and uses the standard USB DAC driver, as seen in the info section of AUDIO HARDWARE, at DRV (There is something like "USB DAC" displayed instead of "Shanling UA2 FS". When it uses the "USB DAC" DRV it works perfectly fine.

-I activated the USB 1.0 tweaks, it didn't help
-I have activated and deactivated many settings in Neutron, it didn't help
-I deactivated all power saving settings on the phone.

I hope I can fix this in the settings, instead of having to wait for an update.

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