Activation of the player on new device

Support questions for Neutron Player only.
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Vadim
Posts: 2
Joined: Sat Sep 11, 2021 6:28 pm

Activation of the player on new device

Post by Vadim » Sat Sep 11, 2021 7:04 pm

Good eveing. I have a problem with activation of neutron player on my new telephone. I bought it on 25.12.2016 at sumsung galaxy Apps. Order number 2016122515G52019856 . And now in my galaxyapp I see
The check, but status of the player is trial. What should I do? How to confirm that Im already bought it and activate my player?
Thanks for your help.

blaubär
Posts: 3313
Joined: Tue Apr 02, 2019 6:48 am

Re: Activation of the player on new device

Post by blaubär » Sat Sep 11, 2021 7:10 pm

Are you logged into the Samsung Account on your device ?
Is this Samsung Account valid ?
Is it the same Samsung Account that you used to buy Neutron ?
What does ( in Neutron ) "Settings > Help > Account" say ?

Vadim
Posts: 2
Joined: Sat Sep 11, 2021 6:28 pm

Re: Activation of the player on new device

Post by Vadim » Sun Sep 12, 2021 6:50 am

Yes, I logged in my sumsung account in my new telephone. Account the same of course. And I saw this purchase in the list of my purchased products. Neutron player help say - ask the developer.

blaubär
Posts: 3313
Joined: Tue Apr 02, 2019 6:48 am

Re: Activation of the player on new device

Post by blaubär » Sun Sep 12, 2021 8:43 am

Vadim wrote:
Sun Sep 12, 2021 6:50 am
Neutron player help say - ask the developer.
If the player says to contact the developer you'd better do so :-) feel free to contact neutronmp@gmail.com .

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