Neutron Console not allowing registration / password reset

Support questions for Neutron Player only.
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dinosnake
Posts: 2
Joined: Thu Apr 14, 2022 4:14 pm

Neutron Console not allowing registration / password reset

Post by dinosnake » Thu Apr 14, 2022 4:24 pm

Hello! New here and trying to set up a Neutron Console account so that I can make the purchase. However, all I ever get after I double-input my email account is a spinning disk - the page never refreshes, never states that it has sent an email, and I never get an email.

Tried with 2 different browsers, Firefox and Edge, using 2 different email addresses. Same thing, page never completes.

Can someone help?

Thank you!

blaubär
Posts: 3313
Joined: Tue Apr 02, 2019 6:48 am

Re: Neutron Console not allowing registration / password reset

Post by blaubär » Thu Apr 14, 2022 5:05 pm

dinosnake wrote:
Thu Apr 14, 2022 4:24 pm
trying to set up a Neutron Console account so that I can make the purchase.
Never used it myself - but afaik you'll have to make the purchase in PayPro first and then use the console, see here
[...]
Neutron Console is a self-service system for users who purchased Neutron using the PayPro method
[...]
The license e-mail account specified during the license purchase acts as NeutronID which can be used for an activation of the purchased application
[...]
Feel free to ask neutronmp@gmail.com for clarification.

dinosnake
Posts: 2
Joined: Thu Apr 14, 2022 4:14 pm

Re: Neutron Console not allowing registration / password reset

Post by dinosnake » Thu Apr 14, 2022 5:19 pm

Thank you, that worked! The FAQ section seemed to imply that you can create the Neutron Console ID before the making the purchase with PayPro; making the PayPro payment then going to the console worked perfectly.

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