Neutron Console not allowing registration / password reset

[dinosnake]

Hello! New here and trying to set up a Neutron Console account so that I can make the purchase. However, all I ever get after I double-input my email account is a spinning disk - the page never refreshes, never states that it has sent an email, and I never get an email.

Tried with 2 different browsers, Firefox and Edge, using 2 different email addresses. Same thing, page never completes.

Can someone help?

Thank you!

[blaubär]

trying to set up a Neutron Console account so that I can make the purchase.

Never used it myself - but afaik you'll have to make the purchase in PayPro first and then use the console, see here

[...]
Neutron Console is a self-service system for users who purchased Neutron using the PayPro method
[...]
The license e-mail account specified during the license purchase acts as NeutronID which can be used for an activation of the purchased application
[...]

Feel free to ask neutronmp@gmail.com for clarification.

[dinosnake]

Thank you, that worked! The FAQ section seemed to imply that you can create the Neutron Console ID before the making the purchase with PayPro; making the PayPro payment then going to the console worked perfectly.

[zalimas@pm.me]

I have (had) a similar or identical problem:

I bought a license 5 days ago.
I bought through 'PayPro Global', my player iBasso - does not have the 'Google play' option.
I paid, got an ID, created a password. In the iBasso player, I activated Neutron ID in Neutron app. Activation is ok - everything is green.
The player was playing.

I always use the iBasso player in offline status, turn off WIFI and turn it on in airplane mode, because all the music is on the SD card.

now after 5 days, Neutron ID status color - gray. It says that the 5-day trial version has expired. But I registered the app.
I'm trying to log in from iBasso through a web browser - the password doesn't work.
Then I connect through the computer, I get the message 'Username or password is incorrect', 'Reset password'
I try to do 'Reset password' - and nothing happens.

I registered here. While I was registering and writing.
I connected iBasso online again - it stayed there for 20 minutes. And activation, registration, green is now available.
Everything is playing.

Question.
I have to always keep my iBasso player online so that I can always check the license online in the Neutron app?

[blaubär]

I have to always keep my iBasso player online so that I can always check the license online in the Neutron app?

No, should not be necessary - check the FAQ and here. If need be feel free to contact neutronmp@gmail.com .

[user2]

I'm not able to pass license check in Neutron Player using NeutronID. I can login into Neutron Console, but checking license in the player itself is not possible anymore. Player version - 2.24 for Android. Purchase was made 4 years ago via PayPro.

[blaubär]

Did you read the FAQ? And reset your password ?

[user2]

Yes I did. It did not help.

[blaubär]

Yes I did. It did not help.

Well, then : If need be feel free to contact neutronmp@gmail.com .

[Richard 22]

I am having the same problem, on trying to reset password I just get a continuous spinning circle.

I did email neutronmp@gmail.com a day ago, with proof of purchase. Not sure what the average service time is..

Neutron us a great app, I hope to be able to use the paid app soon.