Reboot after updating to Android 12

Support questions for Neutron Player only.
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a5016574
Posts: 4
Joined: Thu May 19, 2022 3:56 pm

Reboot after updating to Android 12

Post by a5016574 » Thu May 19, 2022 4:03 pm

Neutron Player crashes after a few tens of seconds of playback, causing my smartphone to reboot :( . Has anyone else encountered similar problems? Do you have any idea how to solve the problem?

blaubär
Posts: 3312
Joined: Tue Apr 02, 2019 6:48 am

Re: Reboot after updating to Android 12

Post by blaubär » Thu May 19, 2022 4:13 pm

Would you mind telling us what smartphone you use, what Andoid 12 it is - beta, regular, ... ? Does de/reinstallation of Neutron help ?

a5016574
Posts: 4
Joined: Thu May 19, 2022 3:56 pm

Re: Reboot after updating to Android 12

Post by a5016574 » Fri May 20, 2022 3:29 pm

Thank you for your comment!
My smartphone: Fujitsu Arrows we (F-51B)
This Android 12 is the official upgrage provided by Fujitsu.

When I did uninstall -> reinstall Neutron Player, the problem wasn't fixed (nothing changed).
But, after I did uninstall -> reboot the smartphone -> reinstall, the problem was gone! - now it's working properly!

I'm not sure what is the root cause but it seems that something corrupted info was kept in the phone when reinstallin Neutron player without rebooting the phone...

a5016574
Posts: 4
Joined: Thu May 19, 2022 3:56 pm

Re: Reboot after updating to Android 12

Post by a5016574 » Sat Sep 24, 2022 1:14 am

Hi,
I supposed the problem was gone but it is still there! After posting my last message, I see the same problem again and still haven't been able to fix it yet.

I did de-/re-install Neutron player, I removed Neutron folder and did re-install, I updated Neutron player, I installed Neutron Player on Neutron We site (APK file)... Nothing helps to solve the problem and Months went by without the problem being resolved...

Any concern / hint to solve the problem?

blaubär
Posts: 3312
Joined: Tue Apr 02, 2019 6:48 am

Re: Reboot after updating to Android 12

Post by blaubär » Sat Sep 24, 2022 3:02 am

I suggest you contact neutronmp@gmail.com, this might need their attention.

a5016574
Posts: 4
Joined: Thu May 19, 2022 3:56 pm

Re: Reboot after updating to Android 12

Post by a5016574 » Sat Sep 24, 2022 9:00 am

Hi blaubär,

Thank you for your suggestion. I'll contact them!

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