NeutronID

Support questions for Neutron Player only.
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Dietmar
Posts: 4
Joined: Mon Jul 25, 2022 9:40 am

NeutronID

Post by Dietmar » Mon Jul 25, 2022 12:15 pm

Dear all,
today I bought the licence for Neutron Player. Now I want to activate the NeutronID.
I used the "console" but the reset of getting new password doest not work.
After entering the mailadress twice, the system does not send me any mail.
I am using for my desktop Linux Debian and I tried Firefox as well as Google Chrome.
What can I do?
Thanks for any idea.
Best regards
Dietmar

blaubär
Posts: 3313
Joined: Tue Apr 02, 2019 6:48 am

Re: NeutronID

Post by blaubär » Mon Jul 25, 2022 1:25 pm

Did you read the FAQ ?

Dietmar
Posts: 4
Joined: Mon Jul 25, 2022 9:40 am

Re: NeutronID

Post by Dietmar » Mon Jul 25, 2022 2:32 pm

Dear Blaubär,
yes I worked according it.
I buyed it with my google accound.
User and mail : mygoogle@gmail.com
This I instered it on console with an not existing password.
Than I pushed "reset password". New window for mail address appears.
I inserted "mygoogle@gmail.com" twice - than an circle turn around in endless loop.
nothing more happens.
Did I someting wrong?
Rgds Dietmar

blaubär
Posts: 3313
Joined: Tue Apr 02, 2019 6:48 am

Re: NeutronID

Post by blaubär » Mon Jul 25, 2022 3:56 pm

I suggest you contact neutronmp@gmail.com, they should be able to check whether your email adress has been inserted into the system.

Dietmar
Posts: 4
Joined: Mon Jul 25, 2022 9:40 am

Re: NeutronID

Post by Dietmar » Mon Jul 25, 2022 4:16 pm

Thanks - will do so...
Keep you updated.
Rgds - Dietmar

Dietmar
Posts: 4
Joined: Mon Jul 25, 2022 9:40 am

Re: NeutronID **Closed**

Post by Dietmar » Tue Jul 26, 2022 3:02 pm

Dear Blaubär,
just for information the response from Dimitri.

"NeutronID license is available only in case of license purchase via PayPro (from the web site)"

I used Google Account. Nothing to do .
Best regards
DIetmar

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