Player closes automatically

Support questions for Neutron Player only.
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Stella
Posts: 2
Joined: Fri Apr 07, 2023 9:56 pm

Player closes automatically

Post by Stella » Fri Apr 07, 2023 10:04 pm

The issue is also written 4 april in a review.

Widget can play but when click on it is closes automatically.

This is a BIG problem. Please fix. Thank you.

MotleyG
Posts: 160
Joined: Thu Sep 23, 2021 6:19 pm

Re: Player closes automatically

Post by MotleyG » Sat Apr 08, 2023 12:20 am

The Neutron widget closes, or the entire app gets killed? Does everything work as expected when using the app Itself and not from the widget? And what platform are you on? Android, iOS?

Stella
Posts: 2
Joined: Fri Apr 07, 2023 9:56 pm

Re: Player closes automatically

Post by Stella » Sat Apr 08, 2023 1:17 am

Problem seemsto have stopped. I will update you if it repeats itself.

ACK
Posts: 1
Joined: Fri May 05, 2023 10:56 am

Re: Player closes automatically

Post by ACK » Fri May 05, 2023 11:03 am

My player is closed automatic after playing about 30 min. time. Kindly rectify it

blaubär
Posts: 3312
Joined: Tue Apr 02, 2019 6:48 am

Re: Player closes automatically

Post by blaubär » Fri May 05, 2023 1:16 pm

ACK wrote:
Fri May 05, 2023 11:03 am
My player is closed automatic after playing about 30 min. time. Kindly rectify it
This here is the user forum, we can't rectify anything.
That said, are you sure this isn't an effect due to the operating system ?

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