Transferring to and playing on iOs without iTunes

[MotleyG]

Neutron only plays one song from list if iPhone screen is off !!

Exactly the same behavior on the iPhone 13 mini.
So far, I've used Neutron on iPhones with Touch ID for many years without issue.

I am surprised that the problem has been reported for a long time, but has not yet been resolved.

I wrote to the help desk.
The player cannot be used this way.

This was your original post that you keep refering to that has "everything" in it. There is very little detail describing the actual background behind the problem.

Neutron only plays one song from list if iPhone screen is off !!

Several have already confirmed this is not the case in their usage.

I am surprised that the problem has been reported for a long time, but has not yet been resolved.

Only one other user had reported something similar, and did not follow up with any additional details either.

The player cannot be used this way.

I agree this would be a frustrating problem to have. But if you are seeking further support, you will need to provide more details. If not here in the forum, at least what you send to the developer directly. Simply repeating that you already provided information simply isn't enough to find a solution.

[blaubär]

I'm sorry for the confusion, this is a complicated issue. I again merged the topics because they belong together. Here's a statement from the developer :

It must be some iOS issue because Neutron reports its background playback capability to the OS and it must keep its process working in background. There is no other way to do it differently on Apple platform.

[vitreiter]

I suggest you look into the Apple forums for similar problems on iOs and/or contact the Apple support.

This is desciribe above too.

Dear @vitreiter, so you bought a new iPhone, and once the screen is switched off it won't play more than one track, that much is clear. Unfortunately nobody else can reproduce the issue. If you can provide links to forum discussions etc with Apple feel free to share them here, as this might be a matter of interest for the Neutron users. Other than that I don't see how other users here could possibly help you. ( and btw a developer won't be able do much without reproducibility either )

Everything is described above. Go to page 1 and 2 and 3 etc.
There you will find users who have the same problem, Apple forum discussion, etc.

Here is the YouTube link to my video: https://www.youtube.com/shorts/ge-mDgvyuI4

The help desk guy wrote me that Neutron works fine on the same iPhone model with the same iOS. I wrote him back (and I am now waiting for his message):

"I restored iOS to my new iPhone 13 mini from backup of my old iPhone SE 2020 where Neutron works fine.
Because Neutron had issue I reinstalled Neutron again and completely settings. Still the same. Only one song is played as you see at video."

[vitreiter]

So this guy thinks it might have to do with the lock-password-settings.

I think the same. If the iPhone has no lock-password settings, Neutron works fine.
However, you cannot use the iPhone without setting a password. E.g. Apple Pay needs it.

Why does it work on one iPhone model and not on another when the settings are the same?

[vitreiter]

tracks from the iTunes library play without any problems

And what, in which circumstances, doesn't play?

All ALAC songs from internal library of Neutron how I wrote above and the others wrote above.

[vitreiter]

I agree this would be a frustrating problem to have. But if you are seeking further support, you will need to provide more details. If not here in the forum, at least what you send to the developer directly. Simply repeating that you already provided information simply isn't enough to find a solution.

What details do you need? I'll be happy to provide them.
I already wrote that too. It would be really good for you to read this thread and not write what has already been said several times.

[blaubär]

I already wrote that too.

Thanks for writing again. Might have been easier if you had provided a complete explanation in the first place. Why make things complicated for people whom you ask to help you ?

All ALAC songs from internal library of Neutron

So, there are iPhones, properly installed with recent versions of iOs and Neutron, that generally work fine, but Neutron won't change track for a specific type of locally stored audio files (ALAC), despite the playback mode having been set correctly (Loop Track List or Play Track List Once), when the screen is switched off and locked, but stops playing instead. That's your problem, correct ?

The Apple support won't help, and the Neutron developer cannot reproduce the effect but deems it to be an internal issue of the operating system.

It must be some iOS issue because Neutron reports its background playback capability to the OS and it must keep its process working in background. There is no other way to do it differently on Apple platform.

I'm afraid you'll have to keep trying. If someone can provide some ALAC files I'll try it out on my iPhone SE.

At the moment my best guess would be that perheps the iOs doesn't allow some process needed to deal with this special file type to run in the background. If I could reproduce the effect I'd start looking for an app that does this and check its options, or other options in the iOs dealing with media files.

[blaubär]

By the way: anybody here for whom the above works, who can play ALAC properly on iOs with screen shutdown and locked ?

[blaubär]

And another by the way: anybody here who can reproduce the effect ?

[MotleyG]

By the way: anybody here for whom the above works, who can play ALAC properly on iOs with screen shutdown and locked ?

My entire library is ripped from CD in ALAC. I use an iPhone12 every day. This has the lock features enabled, as the ApplePay and other functions that require it are used often. I drive an hour each way to work every day, using Bluetooth or sometimes CarPlay with Neutron playing as the source.

I have never experienced this described issue. There must be a settings combination that is contributing to this.