Latest version of player (2.23.7) crashes on launch

Support questions for Neutron Player only (http://neutroncode.com/apps/player).
silent06
Posts: 10
Joined: Tue May 03, 2016 5:54 am

Neutron Music Player (Paid Version) - Evaluation Trial Over and Force Closed after update to 2.23.7

Post by silent06 » Mon Mar 04, 2024 1:51 am

I have a paid version of Neutron MP and am receiving an "Evaluation Trail Over" error message and forced closed of the app running android version 14 and OUI 6.0 on a Samsung S8+ tablet and android version 14 with OUI 6.1 on a Samsung S24 Ultra. Could you please look into this issue and provide a resolution?

*This post is in follow-up to an email I recently sent to Dimitry via neutronmp@gmail.com

Cesniff
Posts: 8
Joined: Mon Mar 04, 2024 3:15 am

Latest version of player (2.23.7) crashes on launch

Post by Cesniff » Mon Mar 04, 2024 3:22 am

The latest version of the player will start to load, after a few seconds will interrupt what it is I'm trying to do with a message saying either the eval period is over or license is missing, and then shuts down. I've had to install the app from a previous version's backup in order to use the app.

Please advise.

blaubär
Posts: 3670
Joined: Tue Apr 02, 2019 6:48 am

Re: Neutron Music Player (Paid Version) - Evaluation Trial Over and Force Closed after update to 2.23.7

Post by blaubär » Mon Mar 04, 2024 4:17 am

There are the FAQ https://neutroncode.com/faq, I suggest you consult them.

blaubär
Posts: 3670
Joined: Tue Apr 02, 2019 6:48 am

Re: Latest version of player (2.23.7) crashes on launch

Post by blaubär » Mon Mar 04, 2024 4:20 am

There are the FAQ https://neutroncode.com/faq, I suggest you consult them. Feel free to contact neutronmp@gmail.com.

silent06
Posts: 10
Joined: Tue May 03, 2016 5:54 am

Re: Neutron Music Player (Paid Version) - Evaluation Trial Over and Force Closed after update to 2.23.7

Post by silent06 » Mon Mar 04, 2024 4:30 am

blaubär wrote:
Mon Mar 04, 2024 4:17 am
There are the FAQ https://neutroncode.com/faq, I suggest you consult them.
I have already consulted the FAQs and both cleared the cache and restarted the devices as well as uninstalled the app and reinstalled, which caused the storage reference or file path to be lost.

WitzyZed
Posts: 261
Joined: Fri Nov 22, 2019 8:49 pm

Re: Neutron Music Player (Paid Version) - Evaluation Trial Over and Force Closed after update to 2.23.7

Post by WitzyZed » Mon Mar 04, 2024 4:34 am

blaubär wrote:
Mon Mar 04, 2024 4:17 am
There are the FAQ https://neutroncode.com/faq, I suggest you consult them.
I concur with OP, I followed the 'complex' set of steps laid out in the FAQ (uninstalled neutron, relocated remnant NeutronMP folder in storage, cleared data/cache from both play store and play services, uninstalled updates for play store and play services, allowed them to re-update on their own, rebooted device, reinstalled neutron from the play store, opened neutron from its play store page). Immediately met with trial expired notification.

Cesniff
Posts: 8
Joined: Mon Mar 04, 2024 3:15 am

Re: Neutron Music Player (Paid Version) - Evaluation Trial Over and Force Closed after update to 2.23.7

Post by Cesniff » Mon Mar 04, 2024 5:03 am

The suggested steps in the FAQ were tried, but no difference in response. Also downloaded the APK for the most recent version from the Neutron site with no difference in response. Continue to get "trial license" message and the app closes.

Deders
Posts: 3
Joined: Fri Jul 01, 2016 8:57 am

Re: Neutron Music Player (Paid Version) - Evaluation Trial Over and Force Closed after update to 2.23.7

Post by Deders » Mon Mar 04, 2024 5:06 am

I'm having the same issue. I believe the app is having trouble connecting to whichever server it needs to check with. If go to change my password within the app, it tries to connect indefinitely.

I have cleared the cache and restarted my phone.

Both Android (14) and Play are up to date, from android settings.

Cesniff
Posts: 8
Joined: Mon Mar 04, 2024 3:15 am

Re: Latest version of player (2.23.7) crashes on launch

Post by Cesniff » Mon Mar 04, 2024 5:15 am

The suggested steps in the FAQ were tried, but no difference in response. Also downloaded the APK for the most recent version from the Neutron site with no difference in response. Continue to get "trial license" message and the app closes.

ratMin
Posts: 2
Joined: Mon Mar 04, 2024 6:44 am

Re: Neutron Music Player (Paid Version) - Evaluation Trial Over and Force Closed after update to 2.23.7

Post by ratMin » Mon Mar 04, 2024 6:50 am

Hi!

Same problem here, after updating Neutron Player for Android (14) to version 2.23.7 ...
It's purchased from google play store and thus far has been working great.

Followed FAQ without any result :(

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