Files not being catalogged

Support questions for Neutron Player only.
FurballZen
Posts: 14
Joined: Tue Mar 08, 2022 11:33 pm

Files not being catalogged

Post by FurballZen » Mon Dec 19, 2022 3:06 am

Lumia 950XL. Ive deleted and re-added an album and rescanned and it still will not be seen by NP. Im on version 2.21.5.0 updated on 12/12. I can see it in the File Explorer and it will play in Groove if i select it, but Groove doesnt see it either.

MotleyG
Posts: 160
Joined: Thu Sep 23, 2021 6:19 pm

Re: Files not being catalogged

Post by MotleyG » Mon Dec 19, 2022 3:53 am

FurballZen wrote:
Mon Dec 19, 2022 3:06 am
Lumia 950XL. Ive deleted and re-added an album and rescanned and it still will not be seen by NP. Im on version 2.21.5.0 updated on 12/12. I can see it in the File Explorer and it will play in Groove if i select it, but Groove doesnt see it either.
Where is the folder and files for this album located? It needs to be in a sub folder that Neutron has access to, if you are on a recent version on Android that uses SAF.

FurballZen
Posts: 14
Joined: Tue Mar 08, 2022 11:33 pm

Re: Files not being catalogged

Post by FurballZen » Mon Dec 19, 2022 4:13 am

MotleyG wrote:
Mon Dec 19, 2022 3:53 am
FurballZen wrote:
Mon Dec 19, 2022 3:06 am
Lumia 950XL. Ive deleted and re-added an album and rescanned and it still will not be seen by NP. Im on version 2.21.5.0 updated on 12/12. I can see it in the File Explorer and it will play in Groove if i select it, but Groove doesnt see it either.
Where is the folder and files for this album located? It needs to be in a sub folder that Neutron has access to, if you are on a recent version on Android that uses SAF.
Not sure how you think i have an Android.

Forgot to mention, i watch the scanning and see NP scan the folder/album, but it still wont show up.

blaubär
Posts: 3328
Joined: Tue Apr 02, 2019 6:48 am

Re: Files not being catalogged

Post by blaubär » Mon Dec 19, 2022 5:26 am

FurballZen wrote:
Mon Dec 19, 2022 4:13 am
Forgot to mention, i watch the scanning and see NP scan the folder/album, but it still wont show up.
Then there might be problems with the metadata / tags - do you use any ? See here .

FurballZen
Posts: 14
Joined: Tue Mar 08, 2022 11:33 pm

Re: Files not being catalogged

Post by FurballZen » Mon Dec 19, 2022 2:04 pm

blaubär wrote:
Mon Dec 19, 2022 5:26 am
FurballZen wrote:
Mon Dec 19, 2022 4:13 am
Forgot to mention, i watch the scanning and see NP scan the folder/album, but it still wont show up.
Then there might be problems with the metadata / tags - do you use any ? See here .
I use MP3Tag. but double checking the tags it looks like they might be for the wrong album, but that shouldnt stop it from showing up at all, it just wouldnt show where i expected it to show. Im gonna re-rip the discs and make sure they are correct.

MotleyG
Posts: 160
Joined: Thu Sep 23, 2021 6:19 pm

Re: Files not being catalogged

Post by MotleyG » Mon Dec 19, 2022 2:26 pm

FurballZen wrote:
Mon Dec 19, 2022 4:13 am
Not sure how you think i have an Android.
Forgot to mention, i watch the scanning and see NP scan the folder/album, but it still wont show up.
You Are correct, I didn't pause to recall that this was a Windows device. My bad there, apologies.

But back to the issue - if Neutron is truly not finding these tracks at all, what filetype are these? Any of the standards like mp3/m4a/flac/dsd/etc.?

And since you just responded to suggest the tags may actually have the wrong album info - do the songs show up under that album name in Neutron?

blaubär
Posts: 3328
Joined: Tue Apr 02, 2019 6:48 am

Re: Files not being catalogged

Post by blaubär » Mon Dec 19, 2022 3:51 pm

FurballZen wrote:
Mon Dec 19, 2022 2:04 pm
I use MP3Tag. but double checking the tags it looks like they might be for the wrong album, but that shouldnt stop it from showing up at all, it just wouldnt show where i expected it to show. Im gonna re-rip the discs and make sure they are correct.
Yes, that's a good program. I suggest you make sure you have albumartist, artist, album, title, track and year sensibly filled:

Screenshot 2022-12-19 165647.jpg
Screenshot 2022-12-19 165647.jpg (233 KiB) Viewed 943 times
Then you can differentiate between album artist and artist, that's imho a good thing.

Screenshot 2022-12-19 165310.jpg
Screenshot 2022-12-19 165310.jpg (31.06 KiB) Viewed 945 times

MotleyG
Posts: 160
Joined: Thu Sep 23, 2021 6:19 pm

Re: Files not being catalogged

Post by MotleyG » Mon Dec 19, 2022 4:20 pm

blaubär wrote:
Mon Dec 19, 2022 3:51 pm
Yes, that's a good program. I suggest you make sure you have albumartist, artist, album, title, track and year sensibly filled:
Then you can differentiate between album artist and artist, that's imho a good thing.
Agreed, I have been using mp3tag for a very long time, and every player I have ever used has been able to read the tags written.

I do appreciate that Neutron has an option to differentiate AlbumArtist versus Artist. But I do wish for a future option to have both lists available for browsing rather than the current method of having to choose one or the other. ;)

FurballZen
Posts: 14
Joined: Tue Mar 08, 2022 11:33 pm

Re: Files not being catalogged

Post by FurballZen » Mon Dec 19, 2022 4:32 pm

MotleyG wrote:
Mon Dec 19, 2022 2:26 pm
FurballZen wrote:
Mon Dec 19, 2022 4:13 am
Not sure how you think i have an Android.
Forgot to mention, i watch the scanning and see NP scan the folder/album, but it still wont show up.
But back to the issue - if Neutron is truly not finding these tracks at all, what filetype are these? Any of the standards like mp3/m4a/flac/dsd/etc.?

And since you just responded to suggest the tags may actually have the wrong album info - do the songs show up under that album name in Neutron?
I only have wav and MP3 on the card, this folder is MP3. That album doesnt show anywhere but the File Explorer. Its like the whole folder is ignored.

MotleyG
Posts: 160
Joined: Thu Sep 23, 2021 6:19 pm

Re: Files not being catalogged

Post by MotleyG » Mon Dec 19, 2022 5:22 pm

FurballZen wrote:
Mon Dec 19, 2022 4:32 pm
I only have wav and MP3 on the card, this folder is MP3. That album doesnt show anywhere but the File Explorer. Its like the whole folder is ignored.
Maybe try updating the tags, including making a change to the Album name as well as the folder it is stored in. See if that makes it visible to Neutron at that point.
Have you checked the files for possible errors? Neutron won't catalog or play a file that is unplayable due to corruption. This could be from a bad header, unplayable stream, or other causes. There are some suggestions on the mp3tag forum for ways to check and possibly correct some problems using tools like mp3diags, mp3val, and even foobar. Worst case, are you able to get a fresh rip of this album?

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