A: Neutron Console manages various functionality of your Neutron app: lists active licenses (purchased ONLY via PayPro) and subscriptions, allows to backup/restore settings of your device. To access Neutron Console you need NeutronID. NeutronID is your e-mail address which you use to login to Neutron Console.

What you need:

  1. NeutronID
  2. Access to the Internet for your device running Neutron Player or Neutron Recorder app
  3. Web browser on the same device or any other device or PC to access Neutron Console web site: https://console.neutroncode.com

Steps to create NeutronID:

  1. Use Neutron Player of version 2.25.0 or higher.
  2. Go to the Settings menu inside Neutron and scroll to the bottom of the list where you will find NeutronID entry which is very last entry in the list (if you do not see this entry, check if app version is correct, check if Settings → User Interface → Optional Features → NeutronID is enabled (it is not enabled by default for Neutron installed from Huawei AppGallery): 
  3. Tap on NeutronID entry to enter inside the NeutronID group of settings. 
  4. Press [+] button to enter your NeutronID username and a password:
  5. Your username must be a valid e-mail address. Neutron Console will further e-mail activation e-mail message to this e-mail address once you confirm the creation of NeutronID: 
  6. Once you confirm creation of NeutronID Neutron will open the Neutron Console in a web browser with your new account logged in. Wait for activation e-mail sent to your e-mail address, it will be sent to you within 1 minute. If activation e-mail does not arrive, check Spam/Junk box. If still nothing then you can press [Activate] button and wait for activation e-mail again: 
  7. Activation e-mail will contain the activation link → click it (or copy-paste to the web-browser) → Neutron Console will be opened in the web-browser → re-confirm password which you earlier entered for NeutronID inside Neutron (if you enter different password then re-enter the same password inside Neutron app): 

Troubleshooting:

  • If you forgot password of your NeutronID or did not receive activation e-mail, you can always force activation again manually by trying to login with your NeutronID and any password (just type 123) in order to get [Reset password] button shown up. Press [Reset password] button, put your NeutronID in both fields and press Submit. After that you will get an activation e-mail from Neutron Console: